Central Warehouse, Greenhouse Farm, Greenway, Rock, Nr. Kidderminster, Worcs DY14 9SR UK

Consumer right to return products

Under Distance Selling regulations, a consumer has seven working days, from receiving the good(s), within which to cancel the order. On cancelling the order, the consumer has a reasonable time to return the product at their cost. Within these regulations, no site could or should charge and administrative or re-stocking fee if the purchase was cancelled within the original seven days. Additionally, the ecommerce site is bound to refund any initial posting and packaging costs.The customer pays return costs if goods are not faulty.




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Under Distance Selling regulations, our customers have seven working days, from receiving the good(s), within which to cancel the order. On cancelling the order, the consumer has a reasonable time to return the product at their cost. Within these regulations, no site could or should charge and administrative or re-stocking fee if the purchase was cancelled within the original seven days. Additionally, the ecommerce site is bound to refund any initial posting and packaging costs. Customer pays the cost of return goods if non faulty.

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